FAQ's

What are your trading hours?

Monday to Friday 8am to 6pm.

Saturday 8:30am to 1pm.

Where can I park?

There are plenty of parking spots available for your convenience.

See map for details.

How long do I have to wait for my prescriptions?

Our friendly staff will work hard to ensure your prescription is processed in an efficient manner. We will attend to your prescription on the spot while you wait.

What do I do if I need my prescriptions urgently but I can't get to the pharmacy?

Deliveries are FREE. This service is available on Mondays and Fridays for customers who are unable to get into the pharmacy to pick up their medications. You can call the pharmacy and inform the staff what you would like delivered and they will be happy to assist you.

Do you provide medication packs?

Medication packs are available to all our customers FREE of charge.

The service includes:

  • FREE packing service
  • FREE delivery
  • FREE prescription pickup
  • FREE account set up

How do I know if I or someone I care for will benefit from having a medication pack?

Medication packs are an effective way to organise medication allowing you or someone you care for to be more confident and independent in taking the right medications at the right time.

If you or someone you care for:

  • Takes three or more medications each day
  • Has difficulty opening medicine containers or bottles
  • Takes multiple medications at different times throughout the day
  • Forgets to take medication

Then medication packs would make it easier to manage medications in a safe and simple manner.

Can I call the pharmacy and talk to a pharmacist directly?

A pharmacist is always available during trading hours to talk to you about your medications, medical conditions, or any other questions you may have.

Do you keep records of all of my prescriptions dispensed?

Yes. We are required to all prescription records for at least 2 years. However our software allows us to keep records for a much longer period of time. We also keep active records for your safety net and tax. Just ask our staff for a printout at any time.